Cover small incidents of guest damage quickly and easily with Crewdogs damage protection.

No more damage deposits for short-term stays - protection you need, for a price that makes sense

We are a professional community, and believe in owning mistakes. That’s why we encourage every host to seek damage reimbursement from guests when damages are discovered. However, when disputes occur - our damage protection can be used to cover costs.

How damage protection works

Our short-term rental damage plan will protect you while eliminating the requirement to collect and refund security deposits.

Your guest will pay a non-refundable fee of $1 per day, with a minimum of $10 for stays less than 10 days. This is added to the total price during booking. This is intended for any minor damage caused during their stay at your rental property. Then, Crewdogs will reimburse you up to $1,000 in damages if disputes occur. Exception: for official government travel stays, this amount is removed prior to your payout.

It’s quick, it’s reliable, and we don’t outsource the reimbursement process.

Our damage protection plan:

  • Encourages greater community – talk with your guest first, but know you’re covered
  • Reduces disputes with guests and prevents bad reviews
  • Discounted plan provides affordable protection to guests and hosts
  • Less hassle than a traditional security deposit
  • Streamlined process for process

Our damage protection plan:

  • Unmatched value: For just $1 per night (minimum $10 for stays under 10 nights) hosts are guaranteed damage coverage up to $1,000.
  • Seamless: Submit a claim directly from your trip details instantly without leaving Crewdogs.
  • Effortless: From damage declaration to settlement, every step has been streamlined to ensure ease and efficiency.

The process:

  • Making a claim: if property damage occurs, hosts must declare it within 14 days of the guest's check-out, and provide the necessary documentation to support the claim.
  • Settlement: payments are made swiftly, within 5 working days of agreement. These payments are made directly into your linked bank account.

FAQs

  • Both accidental and intentional damage to the property and contents are protected.
  • This also includes theft, pet damage, and excessive cleaning.

  • Yes, our protection plan is discounted to fill the gaps between guest and host disagreements. We ask hosts give guests the opportunity to cover costs of acknowledged damages.

  • This is not an offer to insure, does not constitute insurance or an insurance contract, and does not take the place of insurance obtained or obtainable by you. Furthermore, this is not a tenant’s or homeowner's residential insurance contract or an insurance service agreement for another line of business as defined by any applicable law.

  • Please provide time-stamped images clearly depicting the damage, if possible, including images from before the booking (a room image is sufficient). Additionally, include evidence of costs, either in the form of the original receipt or a link to the replacement product, and indicate the age of the item affected. This information will assist us in processing your incident efficiently.

  • No, it will not. Utilizing Crewdogs damage protection does not impact the premium on your home insurance. These two services are entirely independent of each other.