You can choose between a credit card or bank account (coming soon).

Your Payment method will be charged at the time of booking confirmation by the host. If the arrival date is greater than 7 days away, you will only be charged for 50% of the total stay amount, minus any fees required for the stay. The remaining 50% of the stay, plus fees will be charged 7 days prior to the arrival date of your reservation. If the arrival date is within 7 days or less, you will be charged the full amount at booking. For stay lengths of greater than 30 days, you will only be charged for the first month stay ahead of your arrival. Subsequent charges will occur in a single charge at each 30-day interval until your stay is over. See Official Government Travel for exceptions in how you will be charged. You will receive an email notification and push notification 24 hours before being charged, and again when the payment is processed. Your payment method will not be charged if your booking request is declined, withdrawn, or it expires.

You can log into your Crewdogs profile to amend your default payment method. You will not be able to do this if you have an active booking with the attached payment method.

There is a flat 10% service fee for all non-Government Travel confirmed bookings made through Crewdogs that is less than 6 months in length. There is no fee for submitting booking requests or inquiries, and you will never be charged a service fee for declined or withdrawn requests. In the case of a booking cancellation, the guest service fee is may be partially refundable based on processing fees. This will be disclosed at the time of cancellation.

We partner with Stripe to process the total booking amount and release payment to the host and their partner foundation on the check-in date.

Crewdogs does NOT store financial information. Our partnership with Stripe ensures financial transactions are both in compliance and continuously monitored to protect your information. See more about Stripe here

We discourage exchanging private contact details before confirmation of a booking request. It removes our ability to protect hosts and guests against potential scams and fraudulent charges that could occur. In order to safeguard guests, we advise them to proceed with payment using our secure payment system. There are circumstance where fees may be collected by the host off-platform, this is outlined in our Off-Platform Policy here.

We provide instant access to chat with our support team day or night. We also provide a help line at 844-815-1776 if you need talk through an issue.

Each accommodation has its own cancellation policy that should be reviewed prior to booking. This is indicated on the confirmation email you receive. Also, you can view this in the confirmed booking section of the dashboard.

Please review all cancellation policies here. You’ll want to check your confirmation email, confirmed booking section, or your host’s listing, to see which cancellation policy your host has.

Refunds are usually received within three to five business days. You are welcome to contact us with any further questions or concerns via chat, toll free at 844-815-1776 or email at support@crewdogs.com.