Help center

Guest
Host

Need help?

Login And Verification

How does Crewdogs verify military affiliation?
Who can join Crewdogs?
How can I login?

Bookings

Can I instantly book on Crewdogs?
Can a host decline a stay request?
Can I communicate with the host before booking?

Cancellation

What are the different types of cancellation policies?
How do cancellations work?
What happens if I need to cancel a Confirmed booking?

Payments

Which payment methods do I have to choose from?
After submitting a booking request, when will my credit card be charged?
How can I change my payment preferences?

Official Government Travel

What types of government travel is there?
How does pricing work if I select Government Travel?
Am I charged fees?

Becoming a host

What kind of places can I add to Crewdogs?
Is there a charge to add a listing?
What protections for damages does Crewdogs provide hosts?

Login And Verification

How does Crewdogs verify military affiliation?
Who can join Crewdogs?
How can I login?

Bookings

How do I accept or decline a Pending Booking request on Crewdogs?
Will I be penalized for declining a Booking Request?
Can I communicate with the guest before the booking is confirmed?

Payouts and Taxes

When do I get paid?
What are hosts charged?
What are guests charged?

Cancellation

What happens when a guest cancels before I get paid?
What happens if I need to cancel a Confirmed booking?
What if I want to refund outside of my cancellation policy?

Calendars

How can Crewdogs sync calendars with other platforms?
What should I do if my other calendar does not match Crewdogs?
How can I manually update a sync'd calendar on Crewdogs?

Rates

What is the difference between a Base and Seasonal rate?
How does pricing work for Airbnb imported listings?
What is the Crewdogs military discount?

Listing

How does the Airbnb import work?
What information is imported and synced?
What protections does Crewdogs provide?

Official Government Travel

What types of Government travel is there?
How does pricing work when hosting Government Travel?
What is the service fee for Government travel?

Miscellaneous

How do reviews work on Crewdogs?
What protections for damages does Crewdogs provide hosts?
How do I submit a damage reimbursement claim with Crewdogs?