Last Updated: September 17, 2024
Crewdogs exists to help connect our military community. As a Veteran created and owned platform, your privacy and data security are of the most critical importance to us. We know bad actors exist, and we will continuously test our infrastructure in line with industry leading security practices. A fundamental part of earning your trust means being clear about how we use your information and protecting your human right to privacy.
This Privacy Policy describes how Crewdogs, LLC. and its affiliates (“we,” “us,” or “Crewdogs”), process personal information in relation to your use of the Crewdogs Platform.
1.1 Information Needed to Use the Crewdogs Platform. We collect personal information about you when you use the Crewdogs Platform. Without it, we may not be able to provide all services requested. This information includes:
1.1.1 Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, profile photo, military community information, some of which will depend on the features you use.
1.1.2 Identity Information and Verification. Military community verification is accomplished via our parter ID.me. As a leading US Government contracted partner and identity verification solution, ID.me has the highest standards for your data security. For more info visit their Security Policy. Crewdogs also utilizes a military email to verify affiliation. Once complete, this email is permanently deleted.
1.1.3 Payment Information. Such as payment account or bank account information. Our partnership with Stripe is described in our Payment Agreement. Crewdogs does not store, nor share any payment information.
1.2 Information You Choose to Give Us. You can choose to provide us with additional personal information, including:
1.2.1 Additional Profile Information. Such as gender and personal description.
1.2.2 Information About Others. Such as a payment instrument or contact information belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Crewdogs for the purposes described in this Privacy Policy and you have shared the Crewdogs Privacy Policy with them.
1.2.3 Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Crewdogs Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.
1.3 Information Automatically Collected by Using the Crewdogs Platform and Our Payment Services. When you use the Crewdogs Platform and Payment Services, we automatically collect certain information. This information may include:
1.3.1 Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
1.3.2 Usage Information Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the Crewdogs Platform, and other actions on the Crewdogs Platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you haven’t created an Crewdogs account or logged in.
1.3.3 Device Information. Such as IP address, hardware and software information, device information, device event information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created an Crewdogs account or logged in.
1.3.4 Cookies and Similar Technologies As Described in Our Cookie Policy.
1.3.5 Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.
1.4 Information We Collect from Third Parties. We may collect personal information from other sources, such as
1.4.1 Third-Party Applications. If you choose to link, connect, or login to the Crewdogs Platform with a third-party service, such as Google, Facebook, or Apple, you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. If you choose to connect a smart lock to your Crewdogs account, we may collect information about the smart device, such as log or event information and device information.
1.4.2 Background Information Providers. For Members in the United States, To the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
1.4.3 Referrals and Co-Travelers. If you are invited to the Crewdogs Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you.
1.4.4 Guest Travel Insurance Partners. If you make a claim under a Guest Travel Insurance Policy, we may receive information regarding your claim in order to provide you with customer service and improve our platform.
1.4.5 Complainants. If a Host, Guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint.
1.4.6 Financial Institutions. If you elect to pay with funds from your bank account, we will utilize Stripe to accomplish this transaction in the same manner as Card payments.
1.4.7 Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) Members and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Crewdogs Platform, including from users of Crewdogs, members of the public, or governmental, public, or tax authorities, or about your experiences and interactions from our partners. We may receive health information including, but not limited to, health information related to contagious diseases.
2.1 Provide, Improve, and Develop the Crewdogs Platform. We may process this information to:
2.2 Safeguard the Crewdogs Platform and Community. We may process this information to:
In certain cases, automated processes, which analyze your account and activities on the Crewdogs platform as well as information in relation to activities on and off the Crewdogs platform that can be associated with you, could restrict or suspend your access to the Crewdogs Platform if such processes detect activity that may pose a safety or other risk to Crewdogs, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:
2.4 Analyze and Share Your Communications. We may review, scan, or analyze your communications on the Crewdogs Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites and, subject to applicable law, we scan and analyze all images uploaded by users to the Crewdogs platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities – such as evidence of child exploitation – for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing and Disclosure” section.
2.5 Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to:
3.1 Sharing With Your Consent or at Your Direction. Where you provide consent or direct us to share your information, we share your information as described at the time of consent or choice, such as when authorizing a third-party application or website to access your Crewdogs account, processing an insurance claim, applying for flexible payment and financing products, or participating in promotional activities by Crewdogs partners or third parties.
3.2 Who We Share With. We may share your information with:
3.2.1 Other Members. To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in certain situations, such as a co-host situation for hosts.
3.2.2 Members’ Service Providers. Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Crewdogs Platform to share information about the Guest with such third-party service providers. Other Members may use services other than Crewdogs to process your data, including email or reservation management software. Such services are outside of Crewdogs’s control and will be subject to applicable law.
3.2.3 Building Management. We may share personal information of Hosts and Guests with the owner(s) of an Accommodation, a homeowners’ association, and/or their agent, such as a building operator or property management company (“Building Management”), including booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. Guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services.
3.2.4 Service Providers We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the Crewdogs Services through third-party platforms and software tools, (vi) provide customer service, advertising, or payments services (Stripe Privacy Policy), (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, (ix) review, scan, and analyze communications on the Crewdogs Platform for certain purposes, such as evidence of child exploitation, or (x) offer flexible payment plans and financing provided by a third-party credit provider see the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information, have access to your personal information to perform these tasks, and may also disclose your information where required by law.
3.3 Why We May Share Your Information. We may share your information in order to:
3.3.1 Build Your Public Profile. Information you share publicly on the Crewdogs Platform may be indexed through third-party search engines. Crewdogs has a firewall between your profile information and listing location to protect your privacy from non-military affiliated members. We may make certain information publicly visible to others prior to login, such as:
3.3.2 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights.
3.3.2(i) Disclosure. We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, or to respond to claims asserted against Crewdogs, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on Crewdogs’s Law Enforcement Guidelines here), (iv) enforce and administer our agreements with Members, including our Terms, Additional Legal Terms, and Policies, (v) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning Crewdogs and/or third parties, in accordance with applicable law, or (vi) protect the rights, property or personal safety of Crewdogs, its employees, its Members, or members of the public.
3.3.2(i)(a) To Tax Authorities. Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to relevant tax authorities or other governmental agencies, depending on where you are based, for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations.
3.3.2(i)(b) To Governmental Authorities for Registrations, Notifications, Permits, or License Applications or Numbers. In jurisdictions where Crewdogs facilitates or requires a registration, notification, permit, or license application or number of a Host with a governmental authority, we may share information of participating Hosts with the relevant authority, during the application process, when the Listing is published, and periodically thereafter.
3.3.2(ii) Notification. Where appropriate and/or legally required, we may notify Members about legal requests, unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Crewdogs, our Members, or expose Crewdogs to a claim of obstruction of justice.
3.3.3 Effectuate Business Transfers. If Crewdogs undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction, such as due diligence. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4.1 Linking Third-Party Services. You can link your Crewdogs account with certain third-party services, such as social networks. When you direct the data sharing by creating this link:
4.2 Third-Party Service Terms. Parts of Crewdogs may link to third-party services. Crewdogs does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), Paypal Privacy Statement , and Stripe Privacy Policy.
5. YOUR RIGHTS. You can exercise any of the rights described in this section consistent with applicable law. Contact us for information on data subject rights requests and how to submit a request. We may ask you to verify your identity and request before taking further action on your request.
5.1 Managing Your Information. You can access and update some of your personal information through your Account settings. you are responsible for keeping your personal information up to date.
5.2 Access and Portability. In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.
5.3 Erasure. You can always request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
5.3.1 Legitimate Business Interests. We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Crewdogs Account for fraud or safety reasons, we may retain information from that Crewdogs Account to prevent that Member from opening a new Crewdogs Account in the future.
5.3.2 Legal, Tax, Reporting, and Auditing Obligations. We may retain and use your personal information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations.
5.3.3 Shared Information. Information you have shared with others, such as Reviews and forum postings, may continue to be publicly visible on Crewdogs, even after your Crewdogs Account is canceled.
5.3.4 Residual Copies. Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
6. SECURITY. While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.
7. CHANGES TO THIS PRIVACY POLICY. We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Crewdogs Platform will be subject to the revised Privacy Policy.
8. CONTACT INFORMATION AND RESPONSIBLE CREWDOGS ENTITIES. For questions or complaints about this Privacy Policy or Crewdogs’s handling of personal information contact Crewdogs, LLC., Legal Privacy, 1671 Belle Isle Ave Suite 110 Mount Pleasant, SC 29464 USA or by emailing us at support@crewdogs.com or by calling us toll-free at (844) 815-1776 for payments related matter please use the contact information provided in the Payments Terms of Service page.
9. DEFINITIONS. Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
