If a guest cancels the booking through Crewdogs support before you receive payment, you will be notified via text message (if activated) and receive an email to let you know that the booking has been cancelled. It will be removed from the calendar and will update in the next sync as available on all of your other calendars. In the cancellation email, you will be notified of the amount, if any, that will be sent to you according to your cancellation policy. The payment owed to you will be released the day of cancellation and will reflect in your account within 2-5 business days.

If you have to cancel a Confirmed booking, you can do so through your Trip Details page. Please select Reservation Help, then Cancel stay. You will then be able to provide details concerning this to Crewdogs.

If a guest contacts you to cancel and you would like to refund the guest outside of your cancellation policy, this can be done through your Trip Details page. Please select Reservation Help, then select Something Else. Provide us with the details of the refund and our customer service will be able to chat with your real time to collect the details in order to satisfy this request.

Click Listings on the menu at the top of the dashboard. This will take you to a new screen where there is a vertical menu of options. Cancellation policy is part of the Rules and policies section which is the second to the last option on that menu. Below the House rules, you can choose between a number of cancellation policies. Make sure that after choosing a cancellation policy you click Save.

As stated in all of our cancellation policies, any cancellation that occurs during the stay will be refunded at the host’s discretion through the Reservation Help section. If you do decide to refund your guest at this point, it would need to be arranged directly between the host and guest, as the funds have already been distributed to the host.