Collecting fees outside Crewdogs

For the most part, Hosts can’t collect any additional fees or charges outside our platform unless expressly authorized by us. Any fee collected by the host must be detailed in the listing and included in the price breakdown before booking.

Types of fees Hosts can collect through Crewdogs

Here are the types of fees a Host might include:

  • Cleaning fee: A one-time fee used to cover the cost of cleaning
  • Pet fee: A fee covering the cost of pets on property
  • Damage waiver fee: This can cover the cost of a property protection plan through a 3rd party service like Waivo or Safely

Types of fees Hosts may collect Off-Platform

Here are the types of fees a Host might include:

  • Resort fee: This can cover the cost of amenities like pool, gym, or wifi
  • Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay
  • Incidentals: This can include things like valet, parking, or airport shuttle fees.

Hosts usually collect these fees before a stay, at check-in, or within 48 hours after checkout. Crewdogs is not responsible for the collection of these fees, and cannot be held liable in the event of dispute.

Caught off-guard by an unfamiliar off-site payment request?

Report it to us immediately. Red flags include wire or bank transfer requests, and PDF or paper invoices. USAA provides additional information on fraudulent activity. Stay mindful of terms like Western Union, MoneyGram, cashier's check, money order, or Liberty Reserve.