We require Hosts to follow our rules in these areas, which help create comfortable, reliable stays for guests:
Hosts are also expected to maintain high review ratings, as guests expect a consistent level of quality and use reviews to share their experience.
Listings should maintain a high overall review rating and avoid too many low ratings. We’ve found that Hosts who get great reviews tend to focus on four things: reservation commitment, timely communication, accurate listing details, and cleanliness.
Hosts should honor accepted reservations and provide a reliable check-in experience.
Hosts or Co-Hosts should be available to respond to guest inquiries or unexpected issues that may come up before and during stays.
We recognize that Hosts have many demands on their time. What is considered a reasonable response time can depend on specific circumstances, like the nature of a guest's inquiry and the stage of their trip.
For example, if a guest reaches out with a question that is material to their stay:
The listing page at the time of booking should accurately describe the home and reflect the features and amenities that will be available at the listing from check-in to checkout, including:
All listings should be clean and free of health hazards before guest check-in.
Crewdogs encourages guests to promptly report violations of these ground rules. When a guest is dealing with a suspected or actual violation of these ground rules, we ask that they:
We are committed to enforcing these ground rules. When a ground rule violation is reported, Crewdogs will attempt to contact the Host to understand what occurred.
Actions we take may include providing information to Hosts about this policy and issuing warnings. When repeated or severe violations of these ground rules are reported, Hosts or their listings may be suspended or removed from the platform.
Depending on the nature of the violation, Crewdogs may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host’s payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.
In addition, a Host who cancels a confirmed reservation, or is found to be responsible for a cancellation, may face other consequences under our Host Cancellation Policy. Crewdogs may waive cancellation fees and, in some cases, other consequences if the Host cancels because of certain valid reasons beyond the Host’s control.
Hosts may appeal decisions under this policy by contacting customer support or through the link we provide to start the appeals process. In reviewing appeals, we will consider any additional details the Host provides, such as new or corrected information, violations of our Reviews Policy, or other relevant circumstances related to the violation(s).