To help Crewdogs run smoothly and to cover the cost of services like 24/7 customer support, we charge a service fee when a booking is confirmed. There are two different fee structures for stays: a split-fee for Short and Mid-Term Standard Travel and a Host-only fee for Official Government travel or Long-Term rent collection.
The host fee does not change based on guest travel type, but payment processing fees will be charged to hosts for Official Government Travel stays and Long-term stays greater than 6 months where guests are not charged a fee. In all scenarios, there are zero upfront charges on Crewdogs. Only after a booking is secured and a payout is distributed will charges occur.
This fee structure is split between the Host and the guest for all standard stays less than 6 months.
Hosts have the choice to pay either a 2% fee, or an annual one-time setup fee of $49 (for military hosts) or $99 (for non-military hosts). A military discount of $49 per listing address is offered to all verified members from the
The 2% fee is calculated from the booking subtotal (the booking subtotal includes the nightly price and any additional fees charged by the Host, but excludes the guest service fee and taxes) and both fee options are automatically deducted from the Host payout. For the annual setup fee option, the full fee amount will be deducted from the first host payout.
For both the "pay as you go" or "pay annually" option, there will be zero charges until the first booking. The annual setup fee is charged at first booking for each 365-day period. If a listing does not have a booking during a new 365-day period, it will not be charged. Additionally, unlimited rooms can be added to an address without incurring additional charges.
You will make this selection during the listing process. If at any point you wish to change your host fee plan, please contact us.
The guest service fee is 10% of the booking subtotal (the booking subtotal includes the nightly price and any additional fees charged by the Host, but excludes the guest service fee and taxes). The guest service fee can be seen during checkout before you book.
With this structure, only the host is charged a fee which is deducted from the Host payout. This fee is equal to the selected host fee plan which is an annual payment of $ (military host) or $99 (non-military host), or the 2% pay as you go option plus payment processing charges.
Payment processing fees are equal to 3-4% depending on payment method, which is charged to hosts and deducted from the payout. This entire process is automated and includes itemized receipting services for Government travel. Long-term is defined as stays greater than 6 months. For stays less than this that are not for Government travel, the standard split-fee structure is charged.
Crewdogs utlizes installment payments for guests on standard short, mid, or long-term travel. If booking occurs greater than 7 days from the arrival or check-in date, 50% of the first 30 days rent is charged at time of booking. At 7 days, or when the booking occurs within 7 days of arrival, the full remaining amount will be charged. The first payout to hosts will occur at check-in or arrival.
Exceptions:
Government Travel: the guest payment method will be charged and disbursed to host at check-in. This ensure maximum flexibility for guests utlizing a Government Travel Card.
Stays greater than 30 days: after the first months charge and payout, payment collection will occur after each 30 day block until the expiration of the lease or the next 30 day block, whichever comes first. Payment is immediately disbursed to the host once charged and collected from the guest. There is no maximum length for rent collection.
For additional questions on payment and fee details see our Payment Agreement, Off-Platform fees policy, list of Cancellation policies, or Contact us.
